Apprentice Network Support Engineer

Zzoomm are looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. Come and talk to us about joining a rapidly expanding telecommunications company with nationwide ambitions.

If you are a team player, then you will fit right in at Zzoomm as we work together to build a great Full Fibre network nationwide. You can make a real difference for all our futures as part of the hard working team that are at the forefront the Full Fibre broadband revolution.

The main purpose of your role is to support the Zzoomm ISP network; troubleshooting/diagnosing, fault resolution and configuration. You’ll be part of a small Networks team, with lots of opportunities to learn new skills (including hands-on configuration and upgrading of network devices) and be exposed to every aspect of the network.

Your key responsibilities will be...

• Provide network operations support – Responding to network alarms, troubleshooting/diagnosing, finding the cause of a fault and seeing the fault through to resolution.
• Work with third-party carriers/suppliers to diagnose problems between our network and theirs.
• Implementation of network configuration, making routine changes and carrying out network upgrades.
• Develop and maintain scripts used to generate network configuration.
• Assist with developing and maintaining network documentation.
• Adding network devices into monitoring systems and maintaining the monitoring platforms.
• Performing network upgrades and other routine maintenance
• Physical installation of network equipment and cabling tasks
  You may also be required to undertake other related duties not listed in this Job Description from time to time, these may be ad hoc, but will support the needs of the business.

Skills & Experience required...

• Experience working in a fast-paced, high-growth business will really help you
• Keeping your word – you’ll do what you say you will do
• A good communicator with effective verbal and written communication skills
• Approachable and adaptable
  
• You may have some knowledge of networks.
• You may have GCSE or A level IT qualification
• GCSE at grade c (or 5) or above in Maths and English required
• Full DL

What we offer…

• Annual Leave - 25 days’ paid holiday plus bank/public holidays
• A day off for your birthday
• Pension – you pay 4.5% and Zzoomm pays 4.5% into your pension
• Life assurance - 4 x basic salary
• Health cash plan which allows you to claim money back for the cost of your essential health care plus other benefits including 24/7 access to an online doctor
• Exclusive offers and discounts from over 1000 popular retailers
• Discretionary bonus scheme
• Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time!

Zzoomm provides you with the flexibility to work in a way that will help you grow and develop. As well as having clear responsibilities, you will get extensive training to help you develop, and you will be building a legacy here as we build the Full Fibre broadband network of the future.