IT Service Delivery Manager - (Part-Time, Job-Share and Full-Time)

As a UK IT Service Manager, you will be responsible for owning the end-to-end operational service for a business portfolio whilst overseeing production changes to assure and safeguard IT stability, performance, and availability. You will be reviewing, maintaining, and enhancing system performance KPIs, championing continual service and experience improvement items and knowledge-sharing opportunities.

You are key in assisting with responding and resolving production incidents, establishing route causes, and calling out interventions to learn from and prevent going forward. You will be centrally helping to coordinate local and Global changes whilst keeping business functions and key stakeholders updated on changes and status, as well as working across the IT function engaging with new project deliveries to ensure they are built to operate in the production environment, and they meet our set of control principles.

The work is extremely varied and exciting bringing with it the opportunity to improve your knowledge of Zurich and its IT systems, Business Unit needs, and develop your management and leadership skills. If this sounds up your street, then this is for you!

The salary offered for this role is between (£40,000 - £60,000) depending on experience. As well as this we offer an excellent lifestyle benefits package which includes:

At Zurich, we will consider requests for flexible working on hiring. Many of our employees work flexibly in many ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at the interview about the flexibility you may need.

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers, and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We, therefore, look to hire great people and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

So make a difference. Be challenged. Be inspired. Be supported, and Love what you do. Work for us. #LI-Hybrid