Customer Support Representative

Customer Support Representative

Zeus Personnel are seeking to recruit talented, ambitious and enthusiastic Customer Support Representatives to join one of the UK's most loved ticketing services selling tickets for tens of thousands of events throughout the UK, from independent club nights through to 60,000 capacity festivals (such as Creamfields).

Your main responsibility will be to provide vital customer service to loyal customers, from existing ticket holders to potential new customers whilst also liaising with event organisers to resolve their queries and ensure their events run smoothly.

Customer Support team handles a broad range of ticketing-based queries on a day-to-day basis, received via phone and email, and via support and social media channels.

You will also be required to communicate directly with other departments, such as Account Support, Account Management and Business Development, to further ensure all queries are dealt with correctly.

Salary:
Starting at £20,374

£21,255 (completion of successful 6 month probation period)

Hours of work:
Full time (37.5 hours)
Monday to Saturday on a roster basis
9am - 5:30pm

Benefits:
You’ll enjoy various team outings throughout the year, with Christmas parties and regular team-building days, and be given the opportunity to attend fantastic events and get involved with charitable fundraising activities.

The company culture is informal, friendly and lively, with a team built-up of like-minded individuals who all share a passion for music. Other benefits include:
■ Friendly working environment / Casual dress
■ Health insurance including Optical, Dental and Hearing provided by Vitality
■ 25 days holiday rising to 30 days, plus bank holidays
■ Performance-based compensation
■ Cycle to work scheme
■ Tech scheme
■ Electric Car Scheme/ charging
■ Company pension
■ Sick pay
■ Future career progression
■ Modern office with free parking in some of our locations.

Duties & Responsibilities
■ Handle incoming general ticketing queries from existing and potential customers, received via multiple channels including calls, email, support and social media.
■ Manage inbound customer queries via our in-house support platform (Intercom)
■ Responsible for managing multiple customer queries against tight deadlines
■ Accountable for the resolution of all queries at the first point of contact
■ Regular outbound call activity and building a rapport with customers and event organisers alike
■ Working as part of a team to ensure that all customers receive the best possible experience
■ Responsible for maintaining a high level of professionalism with customers and event organisers ensuring you establish a positive rapport with each interaction
■ General administration duties including images and listing moderation
■ Reviewing internal processes and managing workflow to ensure consistency amongst the team, taking the opportunity to suggest improvements and support the overall team goals and business strategy.
■ Stay up to date on product knowledge and be informed of any changes in company policies
■ Manage refund protection-based claims raised via insurance partner to ensure that the process is upheld.

If you would like more information or to directly apply please call Caitlin 07920052146

Job Types: Full-time, Permanent

Salary: £21,255.00 per year

Benefits:

• Additional leave
• Casual dress
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Every weekend
• Monday to Friday
• Weekend availability

Application question(s):

• Do you have experience working in a customer- focused role?
• Do you have a genuine interest in music and events?
• Do you have background talking to customers on the phone? / Answering emails?
• Where are you located?
• Are you willing to commute to Longridge, Preston?

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person