Customer Support Account Representative

• Support small business clients via WPO’s Customer Hub platform.
  
• Provide virtual account management globally to WPO small business clients.
  
• Manage client relationships and understanding customer business requirements to exceed customer expectations.
  
• Onboarding existing and new clients to use WPO’ Customer Hub including; Census, Reporting, Marketing and Customer Support services.
  
• Take a lead role in responding to requests from small business clients for contract renewals and tenders relating to the assigned client portfolio.
  
• Undertaking account management administration activity. This will include, for example, overseeing the utilisation of the company’s account management data base system, coordinating requests for promotional materials, on-site promotional activity, trainings and contact with other departments as required to perform the role. This will also include finance related administration as needed.
  
• Undertake planning and launch activity for new small business clients and supporting existing small business clients with on-going initiatives and contact activity. Provide small business clients with utilization reports, trend analysis and consultation to maximize the value of our services for the client.
  
• Develop strong relationships within Workplace Options colleagues in all our territories. Active participation in supporting Workplace Options’ business objectives, projects, and initiatives.
  
• Close liaison with operations colleagues located across WPO global service operations centers.
  
• Participate in adhoc projects and assignments on behalf of the department and company.

Benefits

Benefits:

Competitive benefits package including gym reimbursement, transport reimbursement, tuition reimbursement, mentorship programme, EAP benefits, comprehensive training provided for this position.

Our Promise to you:

• We will create an environment where you can bring your authentic self to work.
  
• We will treat you as a professional deserving of respect, kindness, honesty and trust.
  
• We will equip you with the tools you need to exceed expectations and provide opportunities for you to grow professionally.
  
• We will recognize your unique perspective and provide you with ways to improve WPO.
  
• We will celebrate your achievements and recognize mistakes as learning opportunities.
  
• We will conduct business with integrity and transparency.