Operations Manager

Position: Operations Manager

Salary: £31,500 - £35,000 per annum (DOE)

Contract: Full Time, Permanent

Hours: Full Time - 37.5 hours/week

Location: Kettering. Travel across the Midlands required.

Reporting to: Senior Operations Manager

About the Role:

The Operations Manager will be responsible for leading, motivating and supporting teams of keyworkers and other support consultants. The Operations Manager will ensure that staff integrate into multi-disciplinary teams and work together to provide regular, high-quality support to participants to delivery contractual and commercial performance measures.

Key Responsibilities:

• Experience in coaching and leading a team to drive success in a challenging and target driven environment.
• Experience of working in the employment and skills sector and delivering to specified targets, quality standards and compliance measures is preferred.
• A track record of delivering change and performance management to meet contractual compliance, quality and performance targets.
• A strong track record of establishing and maintaining productive relationships with partners and stakeholders.
• Knowledge of the local and regional labour market, the benefits system and welfare to work programmes is preferred.
• Highly organised and adept at optimal time management.
• Team player comfortable working with minimum supervision using personal drive, enthusiasm and presence to succeed.
• Passionate about providing high quality customer focused services.
• Effective and clear communicator with excellent negotiation and presentation skills.
• Strong administration, IT and organisational skills with good experience of using MS office software.
• You should be comfortable working remotely (and willing to do some local travel) using a range of digital channels including phone, video conferencing, instant messaging and email.
• Desire to work in a new, dynamic start-up organisation, where there is a need to be both creative and pragmatic.

General Responsibilities:

• Maintain an awareness of and actively follow and promote Company policies, including, but not limited to, Safer Recruitment, Data Protection, Information Security, Equal Opportunities, Health and Safety, Safeguarding, and Prevent
• Undertake any training as required by Company policy and take responsibility for professional development
• Other duties as assigned by the Senior Operations Manager

This is not an exhaustive list of tasks; the employee will be asked to undertake other ad hoc tasks relevant to the scope and purpose of this role. This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post-holder.

About the Candidate: The successful candidate will have the following essential qualifications, experience, and skills

Knowledge:

• Knowledge of DWP contracts
• coaching and performance management
• multi sector integration

Skills:

• leadership skills

Experience:

• experience of managing teams
• experience of delivering performance within a region
• experience of working with varying sectors and engaging with local stakeholders
• experience of working within Employability programmes

Behavioural and Technical Competencies:

• Coaching
• organisation and planning
• personal integrity
• performance management
• clarity in communications
• influencing and persuading

* The individual must be prepared to undertake a DBS check and disclose it
to the employer if requested

About Workpays:

We help people of all ages across the country realise their potential and we support businesses by ensuring they have the skilled staff they need. Our staff are dedicated to helping people at all stages of their employment journey. We offer great benefits and an exciting work environment.

Job Types: Full-time, Permanent

Salary: £31,500.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee mentoring programme
• Free parking
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kettering: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 21/04/2023