IT Technician

IT Technician, Hull

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

In our seventy-fifth year, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

An exciting opportunity has arisen for an IT Technician to join us.

This integral role is responsible for providing end user support across the business alongside monitoring the business systems and networks.

You'll report to the IT Infrastructure Manager and get to work with a collaborative team of IT and Data professionals.

Key responsibilities include:

• Provide comprehensive IT support via our helpdesk system whether via email, telephone or in person, advising end users on all aspects of IT desktop issues.
• Investigate and troubleshoot issues while offering solutions.
• Ensure issues are resolved in an efficient and timely manner in line with performance targets and service level agreements, keeping users informed and updated of progress.
• Work with third party suppliers to resolve issues relating to both hardware and software.
• Management of project work and development of IT initiatives.
• Network and server maintenance, administration and monitoring.
• Installation of both PC, Server and Network hardware and software.

About You

You will be passionate about technology with the drive to learn new skills while keeping focused when under pressure.

You will need a good overall knowledge of Microsoft Office and Google Workspace packages and server products ranging from installation to use.

You’ll also need to be highly organised and be comfortable in liaising with various stakeholders from across the business.

You may have achieved an IT related qualification and already be working within an IT support role and looking for your next step in gaining broader experience.

What Willerby can offer you

While this is a full-time role, the condensed working hours in line with our production schedules mean that you can start your weekend early with a shorter working day on Fridays.

You can expect a competitive starting salary, 25 days annual leave in addition to public holiday, life assurance and a 6% employer contribution pension.

You’ll also get the option to join a Private Health Scheme and be eligible to be included in a discretionary bonus scheme.

As a valued employee, you’ll also be entitled to a host of other free benefits available to you and family members throughout the year, from tickets to theme parks and the theatre to drive-in cinema experiences.