Customer Service Advisor

Elgin, Moray
£23,340 (plus bonus and commission) per annum, plus benefits including pension, BUPA medical cash plan, life assurance, 31 days’ holiday (rising with service)

This is an amazing opportunity to help make a difference and save the planet by making things happen in a ground-breaking and growing business which puts safety at the heart of everything it does.

We are recruiting a full-time and permanent Customer Service Advisor working 9.00 am to 5.30 pm Monday to Friday, to join our team at an exciting time in our journey.

Our North Scotland office is currently based in Mosstodloch but, due to the continued success of Olleco, we are moving to new offices in Elgin in Summer 2023. If successful, you’ll be joining a friendly, focused, supportive and professional team. The successful candidate will become part of the success of a company which is making a real difference to the UK’s circular economy and to the fight to reduce the impact of global climate change.

What do we offer?

• Monday to Friday 9.00 am to 5.30 pm working pattern
• Enrolment into individual gains bonus structure; upselling and new sales payments
• Eligible to receive depot sales growth quarterly bonuses
• A paid trial day – see if you like us!
• We encourage continuous learning and career ambition - did you know almost 80% of our managers have been promoted internally?
• Family leave – enhanced maternity and paternity pay
• Wellbeing support – free access to our Employee Assistance Programme
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
• Colleague networks – a range of forums and schemes that support social events and the local community
• Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!

Olleco is a business that does what we say we will do and we’re looking for people who operate in the same way!

The job

As a Customer Service Advisor, you’ll help to deliver a high-quality service to customers and ensure orders are processed in line with delivery schedules.

• Customer service - dealing with additional delivery requests, the resolution of service issues and requests for information
• Consistently delivering customer service excellence
• Following up warm leads to gain new customers
• Administrative work necessary for the role

What we’re looking for

• A track record in helping to secure new customer accounts
• Experience of customer services and sales
• Strong IT/computer skills
• Good telephone and communication abilities
• GCSEs in English and Maths at grade C/4 or equivalent
• The ability to manage changing and conflicting priorities
• Good negotiating skills and strong customer focus
• The ability to understand and follow set processes

A bit more about us

Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes.

With over 1,000 colleagues in multiple sites nationwide, delivering excellent performance, we supply premium cooking oils and collect organic waste which is then converted into renewable energy. Within a diverse, inclusive and open environment, you will have the chance to contribute to our culture and help us maintain our reputation for operational excellence.

So, if you’re ready to develop your career as a Customer Service Advisor, please apply via the button shown.

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.