BMW Handover Specialist

We are seeking a full-time Handover Specialist to support the team of New BMW Sales Consultants. This role will take ownership for the fulfilment of all responsibilities relating to the customer and their new BMW vehicle, following conclusion of the contract.

Reporting into the New BMW Sales Manager, you will take responsibility for progressing the delivery arrangements for new BMW vehicles via our in-house Preparation Centre, ensuring that cleared funds have been received, and that part-exchange vehicles are re-appraised and speedily entered into our Used vehicle preparation process. The highlight of the role is the handover of all New BMW vehicles to customers, with the objective of creating a truly special occasion for the customer, and cementing a lifelong relationship with the company. There may be an element of weekend working incorporating test-drive support, as required, alongside the Sales Consultants.

Successful applicants are likely to have some experience in a modern, customer-centric, sales support or customer service environment. It is not necessary to have direct automotive industry experience, but candidates should ideally be ‘petrolheads’ at heart, and be capable of and interested in becoming real experts in the BMW product range. A flair and passion for understanding new technology is essential, with excellent verbal and written communication skills, good numeracy skills, being highly organised, and having a genuine natural passion for looking after customers.

Based at our Bedford Road, Northampton dealership, the role will be to join a team with rota working, including some early evening and weekend work.

Why Wollaston?

Wollaston, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that. Join us in our mission is to deliver outstanding automotive services and you could benefit from on-target earnings of up to £29,200 per annum, your birthday off, 30 days holiday, inclusive of bank holidays rising to 32 with service, 1,000's of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.