Customer Service Advisor

Do you promote service, quality, innovation and look for opportunity in everything you do?

We are looking for Customer Service Advisors to join a new campaign working in our city centre office in Glasgow offering a salary of £21,000. We have a career opportunity too good to miss and a chance to learn new skills and broaden your knowledge and expertise.

Some of your perks:

• Zip in and out of the Central Station for your office at Glasgow city centre
• Exclusive employee discount portal – with savings up to £1,000 a year on groceries, online shopping, cinema and travel
• Hooch for your pooch – a subscription to Trails.com
• Employee Access Programs for the mind, body and soul
• Dental plan and a fast access to private GP
• Training and Education through on demand videos for adults as well as kids.

Every day is a new adventure but a typical day in the life of a Customer Service Advisor would involve:

• You as the first point of contact for resolving client queries and requests by phone, offering a professional, empathetic, and outstanding level of service at every interaction
• Maintaining and developing your skills and knowledge to have an awareness of regulation, industry best practice and of the services and products we offer
• Working with cool peers in your team, sharing best practices and insights to continually improve client experience

What we are looking for in you

• Passionate in delivering exceptional client service
• Enthusiastic to learn, develop new skills and have fun at work
• No one is the same - ability to be empathetic and adapt your style to different clients
• Self-motivated and proactive and will foster an inclusive work environment and be part of a great team
• Excellent communicator, both verbally & written, with good attention to detail
• Excellent organisational skills and computer literacy
• Customer Service background either client or customer facing
• Financial Services experience preferable

Sounds like you? Calm the inner FOMO, act now and come join us today.