Case Manager

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Norfolk. As a Case Manager you will be: -

• Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes.
• Acting as the single point of contact for victims through the criminal justice and recovery process.
• Delivering support and interventions where required.
• Acting as an advocate on behalf of the victim
• Co-ordinating the support services required by external agencies.

The main duties of this role include:

• Needs and risk assessments and developing tailored support and recovery plans for all victims to enable them to cope and recover from their experiences.
• Co-ordination and delivery of multi-agency support services in line with victim’s needs.

You will need:

Experience of delivering a service and working with victims/service users in a statutory, voluntary or community work setting.

You will demonstrate experience of voluntary/statutory agencies, and an understanding and knowledge of confidentiality and safe working.

You will need to be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.

Please see attached Job Description and Person Specification for further details.

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.