Japanese Customer Support Agent

At Ventures Lab, we are market leading sports betting and gaming group operating in the online sector. With over 400 employees internationally and a strong presence in the iGaming and Fintech sectors, we provide a rich portfolio of products and services including iGaming verticals, electronic payments, and managed services for customer operations. Through technology and innovation, we strive to enable our partners to reach new heights.

On top of the technology, we also cover managed services for various markets, VIP management, Business Intelligence, Bonus systems and 24x7 multilingual customer support.
Currently, we are looking for you to join as a Japanese Customer Support Agent

Job brief

We are looking for you to join a fast-growing Japanese team based in London. As a Customer Support Agent - Japanese Speaking, you will not only be the first point of contact but also a bridge between the customers and our internal team.

Your main task will be dealing with queries and questions from customers. Subjects will include areas such as finance, security amongst others and you will be required to work intimately with other departments. You will play a key role in meeting expectations and increasing customer satisfaction.

You will receive full training in everything and be part of a creative team that has a foot in every aspect of running a digital organisation.

The customer service role is a perfect place to begin in a highly career-driven industry as you will learn many different aspects of the business, giving you a good opportunity to find your path.

Duties

• Handle queries from customers via e-mail and live chat
• Manage the queries until completion through task management processes and communication with senior staff and other departments.
• Teamwork skills - Transferring accurate information to customers with quality service and customer satisfaction.
• Identifying innovative practices and sharing ideas to improve the product and processes.
• Communicate between technical teams, third-party service providers, payment- and security teams and more to ensure all queries are handled properly.
• Confident and ambitious on KPIs

Requirements

• Enthusiasm for and experience with improving customer satisfaction
• Must be fluent verbal and written communication skills in Japanese(ability to communicate in English preferred)
• Enthusiasm for and experience with improving customer satisfaction
• Proven experience of delivering customer excellence.
• Analytical thinker who is comfortable with communication, sensitive with time management and high motivation.
• Able to build and maintain strong, long-lasting customer relations.