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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Help Desk Operator

🏢 University of Leicester 📍 Leicester, England 💼 College / University
Currency:
£20,074 - £20,257
£1,673 - £1,688 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Leicester, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

About the role

The post holder will deliver an outstanding customer service within the University of Leicester, providing first response to customers’ everyday queries and requests. The post holder will typically be deskbound in order to ensure a consistent service is available at reception points or by phone and email.

The post holder will not have direct line management responsibility but may be required on occasion to co-ordinate, allocate and monitor the delivery of work through others by requesting tasks to be performed by colleagues from elsewhere in the Estates and Campus Services team or by other departments, e.g. Security or Estates.

There are two 6 month fixed term contracts available:
1 x 35 hours per week, shifts 8am - 4pm
1 x 35 hours per week, shifts 10am - 6pm

About you

You will have a strong customer service background and a proven ability to work within standard operating procedures. You will have a proven ability to manage your own workload and demonstrable expertise in handling difficult situations. Excellent interpersonal skills and confidence in a customer service environment are needed for this role.
You will have the flexibility to cover at a variety of University locations.

Additional information

Lisa Booker

lmb46@le.ac.uk

0116 252 5136

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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University of Leicester official logo
Hiring Organization
University of Leicester

Apply for this Position

Location: Leicester, England
Eligibility: Verified Employer Direct Placement
Schedule: College / University
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