Helpdesk Operative

A small but busy facilities team that manage the day to day services that provide essential support to wards and departments at the FNCH.

Will be responsible for the receipt of all calls incoming externally and internally. Redirection of all calls within the LRCH. Receipt of controlled drugs and other parcels including an out of hours service. Dealing with all helpdesk issues, collating the information, specific details, logging tasks and informing the caller of job reference numbers and response times. Assisting with the daily activities within a community hospital. Allocation of portering requests and duties. Managing key registers and radio procedures

The successful applicants will have the full support of the Management team. Training requirements will be discussed and agreed through the talent mapping.

The shift pattern is a 3 week internal rota, covering the times, 06:00 - 14:00, 16:30 - 22:00, 14:00 - 22:00 , 06:00 - 11:30, 11:00 - 16:30.

Must be flexible to cover annual leave and absence.

Applicants must be excellent communicators. The ability to communicate at all levels and interact with all staff groups. Understanding of a number of work procedures and emergency procedures including Fire. The individual must have experience of working within a care environment and understand NHS procedures, and have good customer care skills, be IT literate, working within a team. Applicants must be of smart appearance for this front of house position.

Vacancy closing date: 10 April 2023

Interview date: 21 April 2023

• Every day our hospitals see more than 4,000 patients.
• We see more Trauma and orthopaedic outpatients than any other Trust – over 3,300 per week.
• An average 860 patients are seen in A & e every day – 6thlargest in the country.
• Our hospitals admit more than 220 emergency patients every day.
• We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres.
• We are one of only 5 Trusts nationally with more than 50 operating theatres.
• We carry out more than 300 elective procedures each working day.
• We employ 12,000 staff across our 5 sites.
• We have a Director of Allied Health Professionals who is committed to provide leadership, progression and direction to AHPs.

Dealing with patients and visitors, offering directions to the various departments. Supporting with car park queries out of hours. Taking calls for maintenance from all areas. Monitoring the fire panels and follow fire procedures.

Allocate portering tasks using a radio system.

Working with the couriers to ensure samples and mail and pharmacy is collected.

Completing paperwork to ensure compliance. Following IG protocols.