2nd Line IT Support

Ultimate Products are a multi-million-pound international business, and we are looking for talented individuals to join our company this summer in our IT Team.
We are looking for an 2nd Line IT Support Technician to join our growing IT Department and build a successful career working in a fast paced, dynamic and team orientated environment.

Key Responsibilities:

• Maintaining Active Directory and 365 Endpoint Manager (Intune)
• 2nd Line support with a particular focus on networking and infrastructure
• Delivering IT project work and assisting in rolling out upgrades and new technologies
• IT Purchasing
• Liaise with external SOC team and keep up to date with new cyber threats
• Supporting the Head of IT with larger IT projects and supervision of the IT team
• Working on Apple Products such as, iPhones, Mac's and iPad's
• Liaising with 3rd party vendors
• Working on our multiple sites across Manchester, Europe and the Far East

The UP story
From a spark in Oldham to a global success. We're the cogs in the retail machine, designing, manufacturing, and distributing innovative branded products at the best prices to a mass market. Our brand portfolio includes Salter, Beldray and Progress. Each has a reputation for high quality and on trend design, and they're faithful household names - some that even your grandparents love.
Ultimate Products has been bringing branded kitchen and laundry products to the market since 1997. Now a public limited company, our annual turnover exceeds £150 million. We've established strong working relationships with Internationally recognised retailers, including Tesco, Asda and Primark, filling the shelves of the world's favourite stores across 38 countries. Despite our continued growth, strong corporate values remain at UP's core; we are committed to supporting local charities and initiatives to give back to the community that helped build us.
Our people are a key driver to our success, and we are proud of creating an environment that enables our colleagues to thrive both professionally and personally, which is why we recently invested £1.6M in a brand new office at our Oldham headquarters. With thriving employee wellbeing and environmental committees, we are dedicated to empowering our people to have a voice and share their views.
We recognise how important it is to recharge, which is why we've also introduced complimentary yoga and boxing sessions this year, and most recently, a 3pm finish every Friday so that our employees can make the most of their weekends! In a recent survey, 84% of our employees said that they would recommend Ultimate Products as a great place to work, a figure that we're hoping to improve even further in 2023!
What we look for
Candidates must be ambitious, driven and enthusiastic with an interest in pursuing a career in a leading international business. Application requirements:

• Recent IT or Computing degree (or equivalent) is essential, preferably at 2:1 or above.
• Organised
• Interest in Cyber Security
• Knowledge of Microsoft applications including Windows 10/11, Server 2016 and 365 Office Application.
• Active Directory maintenance
• Exposure to virtual infrastructure and VMWare
• Exposure to back up technologies such as Veeam
• Excellent problem solving skills and attention to detail
• Understanding the of basic networks (essential)
• Excellent communication skills with a willingness to interact with users on a regular basis
• At least 2 year's work experience ideally within an office environment
• Mature and able to work in a timely manner with minimal supervision

What is in it for you?
We care about your progression:

• Structured training and personal development plan during your career with us.
• Ongoing salary reviews as you take on more responsibility and progress your career.
• Employee Save As You Earn share save scheme.
• Optional salary sacrifice pension contribution of an additional 10% on top of your standard pension contribution.

We invest in our people:

• New £1.6M state of the art office in Oldham.
• 25 days holiday plus bank holidays after your first 12 months.
• Access to wellbeing support, including 24-hour access to Employee Assistance Helpline.
• Wellness sessions including yoga and boxing.
• Babylon GP - 24/7 access to a doctor through video or phone consultation.
• Charity, Environmental and ESG committees, created to encourage positive change within the company and our wider community.
• Every UP employee is authorised to complete a day of paid charity work volunteering.
• In the North West's Top 100 companies to work for.
• High levels of employee satisfaction- Glassdoor rating of 4\* and above.
• 3pm finishes on a Friday.

We celebrate in style:

• Annual Summer and Christmas parties paid for by the company.
• Flowers or a gift for landmark birthdays, weddings, and births.
• £250 towards a wedding cake.
• Complimentary team lunches.

Job Type: Permanent

Salary: £26,000.00-£28,000.00 per year