Senior Territory Operations Manager

About the Role

The Territory Operations Manager role is a unique opportunity to have a direct impact on the success of Uber Eats in Birmingham and the West Midlands. The successful candidate will be supporting the GM with this region by developing a deep quantitative understanding of local market dynamics, building and nurturing relationships with key local partners and jumping on challenges as they emerge.

This role calls for a combination of communication and stakeholder leadership skills, savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term critical initiatives one moment, and pivot into rapid tactical actions the next.

The main markets we serve in the West Midlands are: Birmingham, Walsall, Dudley, Wolverhampton, Coventry, Royal-Leamington-Spa, Cannock among several others.

What you’ll do:

• Own the performance of the West Midlands markets, driving the top and bottom line results of our operations in the cities we serve
• Lead and develop a team of Account Managers and Field Sales Representatives to pursue partnerships with all the most important restaurants and grocers in your markets.
• Build and nurture relationships with some of our strategic local restaurant partners (e.g. national chain’s local franchisees; local influencers; local favourite independents)
• Secure Restaurant Selection: identify restaurant partnerships at risk through core metric analysis and build recommendations on how to prevent restaurant churn
• Build Tools: identify gaps in restaurant selection or marketplace reliability to help ensure Central teams are maximising their impact
• Experiment: take the lead on local tests of new practices and document key takeaways to help shape the future of our UK and EMEA processes

Basic Qualifications:

• 5+ years of experience in sales & account management and a proven track record in business development and client management
• Experience of operations management / consulting / business development / strategy work in a large business, or of growing a startup
• Good business understanding and judgement. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices
• Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem
• High adaptability to change and ability to implement quickly. Able to change directions quickly from long-term thinking to immediate action tactical response
• Able to cope with pressure and an environment where not everything works yet. Much more interested in taking ownership of problems than in worrying about whose problem it is
• Curious and eager to learn about all aspects of the business. Can build up skills and knowledge very fast to become a recognized subject matter expert amongst your peers