Service Delivery Advisor - Business Banking

Job Role: Service Delivery Advisor - Business Banking - Full time and part time hours

Function: Business Banking

Location: Henry Duncan House, Edinburgh - Flexible/Hybrid working

Salary: £24,307 (£22,300 base cash allowance of £2,007) and excellent benefits

Start date: 09th May 2023

At TSB we're clear about what matters. Delivering for our customers, keeping things simple and building operational excellence. Bringing our exciting new technology to life this will help us do all this and more, so we can provide the type of products and services we know our customers need and want. We're always looking for better. And there's never been a more exciting time to join our team. At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.

We’re looking for people who are passionate about providing a brilliant customer experience and helping local businesses to thrive.

A background in customer service is beneficial but not essential. All we ask for is a talent for talking to people and a flair for understanding what they need and identifying the best way to support them. Oh, and a real desire to help by answering questions and sorting out problems. In return, we’ll develop you in the role, which means you’ll easily be able to see your career path in TSB.

We love our Service Delivery colleagues to:
Provide a brilliant customer experience by building a great relationships and adding that human touch to every conversation

To treat our customers like individuals by getting to know them and their business

Support our business banking customers when they call by providing prompt help and expert advice

We know it takes more than just skills and experience. So, we want our Service Delivery colleagues to:

Have the ambition and drive to develop a fulfilling career with TSB

Live and breathe our TSB behaviours

Be passionate about delivering TSB strategy through great service and responsible decision making to do the right thing for the customer every time

We’ll need you answering calls when our customers need us , you’ll work up to 35 hours per week between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturdays. Your shifts may vary week on week, we’ll ensure you know your shift pattern at least 4 weeks in advance. You’ll also be required to work 1 in 4 Saturdays and some bank holidays. This role is also available for Part time hours.

You’ll be able to travel to our Edinburgh office for induction training and for the first 4 weeks live in role. Then you’ll have the flexibility to work from home remotely as well as working in the office. Spending around 60% of your time working from home on a weekly basis.

If working remotely is new to you, don’t worry, we’ll give you the support and equipment you need to get step up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction

We’ll pay you £22,300 from day one, and an excellent benefits package which includes:

Annual award (5% on target) based on company performance.

Extra 9% of your salary (£2,007) to spend on flexible benefits (dental plan, cycle 2 work, buying extra holidays, etc.) or to take as cash in your pay

Fantastic company pension – TSB contributing up to 13%.

25 days holidays (plus bank holidays)

Private Healthcare.

So, if this sounds up your right up your street, come and join our growing team. We make things happen!

We are TSB. We are a place for everyone, so whoever you are and wherever you work, you can be yourself here .

#IND2

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.