TikTok E-commerce - Learning Specialist, Strategy and PMO

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Learning and Culture Enablement team focuses on designing and delivering learning and development solutions to support GNE members growth across the globe. Hence, we partner with HRBPs to roll out cultural-related employee engagement programs to strengthen cross-cultural collaboration and make GNE a great place to work. We are looking for a Learning Specialist to join Learning and Culture Enablement team.

Responsibilities
You will be responsible for the design and delivery of new hires' onboarding program, talent development programs and employee engagement activities to create the best employee experience for all team members across the globe. The main responsibilities include but are not limited to:

• Proactively drive change and continuous improvement in support of business goals.
• Analyze and solve business problems to understand root causes and drive forward-looking opportunities.
• Conduct needs analysis to identify training opportunities.
• Design and develop learning programs and manage the programs end-to-end, which include content design and management, logistics, communication, delivery and facilitator coordination, analysis, reporting and evaluation.
• Build an internal knowledge management system, which fosters team members knowledge transfer and sharing.
• Partner with HRBPs to roll out programs and initiatives which address opportunities in cross-cultural communication and collaboration.
• Organize regular team building activities to strengthen team cohesion and team members' sense of belonging.
• Drive adherence to standardised processes and industry best practices learning solutions as well as getting feedback from the stakeholders to evolve.

Qualifications

• Bachelor degree or above, with more than 5 years working experience in training, learning & development, e-Commerce operation, project management, familiar with training industry and business process, strong data analysis and processing skills, able to effectively evaluate the training impact.
• Adaptable, strong learning agility, self-driven.
• Proven ability to build, execute, manage, and improve programs and projects and influence others without having position power.
• Be able to deal with ambiguity, excellence at prioritising, managing, and completing projects with tight deadlines.
• Comfortable working in cross-functional teams in a global environment.
• Customer focus and have strong sense of return on expectation.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.