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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Client Care Advisor

🏢 Tiffany & Co 📍 London, England 💼 Company - Public
Currency:
£25,422 - £29,382
£2,119 - £2,449 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
London, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

    Company: Tiffany & Co
    Country / Region : United Kingdom
    City : London
    Business group: Watches & Jewellery
    Contract type: Permanent Job
    Function: Retail
    Experience required: Beginner
    Reference No.: 57046
    Date of publication: 2023.06.02

POSITION

The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail).

The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.

Fluent in English to deliver;

Service Excellence

Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.

Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.

Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.

As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.

Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.

Gain and Grow Market Share

Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.

Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction

Consistent realisation and focus on the team’s conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.

Efficiency and Productivity

Respond to customer needs in a consistently efficient, accurate and timely manner.

Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.

Consistently meet departmental productivity KPIs

Clienteling

Cultivate and maintain relationships to create a portfolio of relevant clients.

Leverage portfolio data to execute appropriate client outreach plans-

Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase


Requirements:

Superior communication and interpersonal skills.

Previous sales or service experience in a retail or contact centre environment.

Familiarity with website technology, website navigation and terminology associated with e-commerce.

Flexibility with work schedule; weekends as required.

Must have authorization to work and remain in the UK

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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Tiffany & Co official logo
Hiring Organization
Tiffany & Co

Apply for this Position

Location: London, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
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