Customer Service Administrator

Customer Service Administrator, Full Time, Great Barford, Bedfordshire

Working hours in this role are 8.00am to 5.00pm, Monday to Friday.

Do you want to join a team that is transforming customer experience in a growing industry? Do you have experience of administration with the ability to maintain excellent attention to detail in busy, rapid turnaround environments? If so, we want to hear from you!

THX are the tool hire experts for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to mechanical, electrical, drylining, HVAC and SFS specialists since 2006.

We are looking for someone with strong interpersonal skills and the ability to build effective relationships in order to drive individual performance.

In this role you will be:

• Providing administrative support to Account Managers
• Handling incoming orders, queries and quotes from customers
• Managing and responding to website orders
• Managing and responding to customer web chats
• Ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires
• Answering the main phone line and providing support to customers
• Liaising with customers about orders and collections to ensure they are up to date
• Liaising with colleagues in the transport team to arrange deliveries and collections
• Liaising with colleagues in the warehouse and workshop teams to ensure we are able to meet customer requirements
• Recording and reporting of sales information and figures
• Supporting marketing campaigns and other activities.

It is essential that you bring:

• Proven experience in supporting a sales and/or account management team
• Knowledge of good sales and account management administration practices
• Experience of providing administrative support to multiple colleagues and managing multiple priorities
• Experience of working target driven environments and delivering to targets set
• Experience of assessing and resolving issues
• Proficiency in the use of the main Microsoft tools
• Personal drive with the ability to work autonomously and as part of a team
• Ability to be calm and focused under pressure
• Excellent communication skills – written and verbal
• Exceptional attention to detail
• Exceptional problem-solving skills
• Excellent interpersonal and influencing skills.

If you are an enthusiastic team player with a flexible approach to solving problems for customers, we would like to hear from you

In the future, some working time will be spent in the Madingley area of Cambridge.

NO AGENCIES PLEASE.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person