Localisation Project Manager

Leeds, United Kingdom | Permanent, part-time
| £21,493 per annum ((pro rata £10,316.64 pa))

Thebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages. Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions – handling up to 50,000 worldwide assignments every day. We’re a truly global business. To us, a first-class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through our innovative language technology, elite team of skilled and professional staff who deliver every single time. At thebigword, everything we do is underpinned by our ELITE values and we strive to be the best we can be in all that we do:

Excellence: We commit to always doing our best, delivering excellent results consistently
Leadership: We have the courage to shape a better future
Innovation: We look at the problem from a different angle
Trustworthy: We always tell the truth
Empowerment: We empower our teams to make decisions

We currently have an exciting opportunity available for a part time talented Localisation Project Manager to join our Translations team! The role will be predominantly working from home, but we do also like to meet as a team in person from time to time so there is a requirement to attend the Leeds office a minimum of once per month and on an ad-hoc basis for meetings, training etc.

We're looking for someone who would be available to work a specific shift pattern of 18 hours over 3 days, Thursday, Friday & Saturday as follows:

• Thursdays: 2:30pm until 9pm
• Fridays: 2:30pm until 9pm
• Saturdays: 9:30am until 4pm

As a Localisation Project Manager you will:

In this role you will have full responsibility for end-to-end management of your translation projects. This includes:

• Building a good relationship with your clients to ensure you fully understand their requirements both before and during the project
• Ensuring that all projects are delivered to the highest standards, on time and in budget
• Taking responsibility for overseeing and managing all communications, updates and interactions with your clients
• Working within Company process to ensure all projects correctly recorded
• Adhere to quality framework and best practice.
• Driving revenue growth
• Take all opportunities to build, maintain, and grow both internal and external stakeholder relationships
• Proactively identify and champion continuous improvement to drive efficiencies and profitability
• Ensure you fully understand clients’ needs and goals to enable you to proactively collaborate to deliver a quality service
• Ensure that all opportunities are taken to review projects and identify areas to improve and add preventative measures in the future.

You should apply if you...

• Enjoy working in a fast-paced industry and environment
• Have customer service experience
• Possess strong communication and problem-solving skills
• Will take accountability to see complaints through to resolution
• Are confident in your decision making
• Are interested in language, communication, and related industry developments and technology

It would be an added bonus if you….

• Have foreign language skills
• Have extensive industry experience

Why work for us?

We are a close-knit team here at thebigword and we recognise that people make our company what it is so, we reward them with excellent benefits and perks including:

• Generous annual leave entitlement that increases with length of service
• Healthcare cash plan
• Employee assistance program
• Wellbeing garden for all our staff
• Home/hybrid working
• Employee discounts and cashback
• Free onsite parking
• Apprenticeships, qualifications and development opportunities
• A culture committed to diversity, equality and inclusion.

Think this role is for you?

Click the link below and easily apply with your CV. Once we have received your application, we will let you know and will keep you up to date on your application progress. We wish to stress that the successful candidate must be UK based with the right to work in the UK.

If you would prefer to join our wonderful freelance linguist community as a translator or interpreter, please email your details to wordsynk.network@thebigword.com and our team will be in touch.

Due to the nature of our business, all successful applicants will be required to complete a basic criminal record check.

Equal opportunities:

thebigword is dedicated to promoting and protecting the physical and mental health and wellbeing of all our staff. We are a Disability Confident Employer, achieving level 2 of the scheme and we have signed the Mindful Employer Charter. Should you require any reasonable adjustments for your interview please make the Careers Team aware. Following a successful interview, if you believe you will require any reasonable adjustment for your subsequent employment with thebigword, please discuss this with your manager as soon as possible to allow us to implement your adjustments prior to you joining us.

thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, national origin, religion/belief, age, gender, gender reassignment, sexual orientation, marriage, civil partnerships, pregnancy, maternity or disability.