IT Service Desk Technician (Trade)

We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies.

The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.

As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic IT Service Desk Technician to be based at our Head Office in Plymouth. Working as part of a busy Incident team, you will provide professional, timely and courteous support for end users by resolving computer software/hardware problems.

Summary: Working as part of a busy Incident team, you will provide 1st/2nd Line Service Desk IT support remotely for the EPOS system and all related sub-systems across the entire estate.

Key Responsibilities and Accountabilities:

• Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment.

• Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels.
• Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes.
• Provision of Technical support on BeanStore Till system and all related hardware, software and data networks.
• Ability to assess technical errors and determine a resolution process around Till peripherals, ie: Till Printers, Scanners, PEDs.
• Follow-up on issue resolution via communication with front end customers
• Provide a customer-centric interface for users of The Range IT systems and external parties where applicable.
• Key personal characteristics include reliability, flexibility and willingness to contribute to a team working environment.
• Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required.
• Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support.

Person Specification:

• 1+ year working in an IT support provision.
• Previous experience working in a customer facing role.
• Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.).
• Good understanding of overall technology concepts and terminology.
• Demonstrable analytical approach to problem solving.

Excellent written and verbal communicative skills

What we offer:

• Competitive salary
• Pension
• Long service awards
• Employee discount
• Cycle to work scheme
• Flexible and Hybrid working

Position: Permanent, Full-time

Location: Plymouth, Devon

Salary: Competitive Salary

AFTER A SHORT TRAINING PERIOD HOURS MAY CHANGE TO ONE OF THE FOLLOWING PATTERNS

Tuesday – Saturday 08:45am – 17:30pm / 08:15am – 17:00pm

Sunday – Thursday 08:45am – 17:30pm / 08:15am – 17:00pm