Disputes Coordinator

Salary: From £20,500, depending on experience

Hours: Monday to Friday, 36.25 hours per week (between 8am and 4pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: Calverton, Nottingham

VF Corporation is looking for an outstanding Disputes Coordinator to join our Team in Calverton, Nottinghamshire.

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Let's talk about the role!

As a Disputes Coordinator you will be responsible for managing all disputes across our customer base, ensuring timely clearance of old items, identification of process improvement areas, root cause analysis, and meeting appropriate KPI metrics and SLAs. You will also be responsible for:

• Daily management of portfolio of disputes through an in-house database, ensuring all information is accurate and up to date.
• Building and distributing reports to key stakeholders, providing trend analysis and overviews of the ongoing and forecasted positions
• Building relationship with relevant departments and stakeholders by attending recurring meetings.
• Monitoring and managing assigned portfolio of disputes speeding up the resolution process.
• Assisting the credit controllers with reconciliations of larger accounts.
• Accommodate trainings on internal dispute processes to support stakeholders within the brands and department.

How you'll make a difference..

• You will have a proactive approach to your work and willingness to learn new skills
• You will be a team player able to build and maintain relationships at all levels
• You will be highly organised and conscientious as well as thorough and methodical in your work
• You will be computer literate with some Excel skills and knowledge of the Microsoft Office Suite

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• 50% employee discount on all VF brands both in store and online
• Subsidised canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and wellbeing initiatives
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• 12% contributory smart pension scheme (8% on us, 4% from you)
• Cycle to work scheme
• Free secure onsite parking and discounts with local public transport

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!

Job Type: Full-time

Salary: From £21,500.00 per year

Benefits:

• Referral programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Nottingham: reliably commute or plan to relocate before starting work (required)

Work Location: One location