Waiter/Waitress

About us:

Formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock. Full of period features, oak beams, and rich interiors, it’s a hidden gem. Its history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire.

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.

About a role:

As a Macdonald’s Waiter/Waitress, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach, and a willingness to exceed our guest’s expectations. Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.

Outline Job Description:

Experience in a similar role would be helpful, but we will also offer training if you are willing to learn, take pride in your work and are committed to delivering our high standards. Providing our guests with a memorable stay every time is the ambition of our department so if you’d like to play a key role in this, we’d love to hear from you.

· Prepare tables by setting up linens, silverware, and glasses

· Inform customers about the day’s specials

· Up-sell additional products when appropriate

· Take accurate food and drinks orders, using software

· Communicate order details to the Kitchen Staff

· Serve food and drink orders

· Check dishes and kitchenware for cleanliness and presentation and report any problems

· Arrange table settings and maintain a tidy dining area

· Follow all relevant health department regulations

· Provide excellent customer service to guests

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.

Salary: £10.50 per hour + service charge

Min 0-6 months of experience

Full-time and Part-time role

Benefits:

• Competitive rates of pay at all levels
• Uniform provided
• Parking available on-site
• Free meals when on duty
• Generous discount on regular room rates
• Referral programme
• 25% off food, drink and spa treatments across the group
• 20% discount on golf
• Free use of our leisure, pool and gym facilities at off-peak times
• Auto-enrolment into our pension scheme and life assurance
• Access to the Employee Assistance Programme through Hospitality in Action
• Wagestream app offering a real-time view of accrued pay and access to it

Job Types: Full-time, Part-time, Permanent
Part-time hours: 0-40 per week

Salary: £9.50-£10.50 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Woodstock, OX20 1SZ: reliably commute or plan to relocate before starting work (required)

Work Location: One location