Marketing Operations Development Manager

Company description

Job Title: Marketing Operations Development Manager

Location: Basingstoke (Dynamic)

Salary: £53,000 - £58,000

Contract: Full Time/Permanent

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As our Marketing Operations Development Manager, you’ll join our exciting journey to fulfil our future vision. We aim to support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.

This is the job

As our Marketing Operations Development Manager, you will have responsibility for the development of our systems that send personalised customer communications. You will also manage the Document Composition team and be accountable for ensuring that our technical solutions and processes deliver fulfilment to our customers.

What will I be doing?

• Lead the strategic direction of systems and processes for communications fulfilment.
• Consult with the business teams to identify opportunities that will meet future needs, reduce costs and drive efficiencies
• Product Owner accountability for the Fulfilment Hub and Docstore applications
• Engage with business stakeholders to understand their roadmap and how their needs are met by fulfilment document projects
• Drive the implementation of new document composition interfaces into Smart Communication templates
• Build productive relationships with 3rd party vendors such as Smart Communications and Mailjet

What do I need?

Capability, Knowledge and Experience:

• Extensive project management and end to end lifecycle experience within a marketing operations environment
• Experience of working with document composition or similar tools such as Smart Communications.
• A leader with the ability to build, develop, challenge and motivate a team to achieve success.
• Experience of working both with external suppliers and within an outsourced and offshored IT framework

Personal Characteristics:

• A creative thinker who will challenge the norm, spot trends and use these skills to deliver beneficial process and application changes.
• Able to meet tight deadlines and deal with the prioritisation of conflicting requirements.
• Self-starter that takes the initiative and works well in teams.

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

• Private medical insurance
• Up to 20% Annual bonus
• Car Allowance
• Discounted home and motor insurance
• Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.

We hope to hear from you soon.