Lounge Services Host-Birmingham Airport

• Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
• Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
• Managing capacity at peak times to maximise the throughput of guests.
• Bid farewell to guests on their departure to optimise the chance of return custom.

• Prepare and serve a range of alcoholic and non-alcoholic drinks and guide guests to the self-service food and drink options available.
• Ensure the bar area is presented in a professional and clean manner.
• Replenish stocks when needed.

• Replenish stock levels, working with the kitchen team to ensure all food is continually available and well presented.
• Ensure the self-service area is presented in a professional and clean manner.

• Responsible for clearing and cleaning of tables when guests vacate.
• Maintain high levels of organisation and cleanliness within the lounge at all times.
• Be available to respond to guest questions or comments using high levels of customer service.

• Assist with stock delivery and rotation.
• Waste away services following recycling procedures.
• Loading and unloading of the dishwasher.
• Restocking of cleaned crockery.
• Maintaining high levels of hygiene in all areas

What would make you stand out for this role?

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week

Why you will love working for Swissport:

• Swissport is the world's leading provider of ground and air cargo services active across the globe.
• Our roles are permanent on either a full or part-time basis.
• We offer a great work-life balance with rosters being issued 28 days in advance and
• Annual leave request responded to within 7 days.
• From day one you’ll receive free access to an Employee Assistance Program.
• You'll benefit from free car parking, uniform and PPE.
• We offer an industry leading induction and training programme.
• You’ll have access to on-going learning and development opportunities.
• A skills-based grading structure, which offers career development and progression.
• Being part of a great team.
• Airport specific retail discounts.
• Industry recognised food safety training and qualifications.
• Free meals and drinks during shifts.
• Swissport pension scheme with ability to self-contribute.
• 24-hour employee assistance programme
• Potential for discounted flight tickets following probation period.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Aspire Lounges within the UK.
• and much more!