Crowd Safety Steward

About us

Stevenage Football Club is a medium business in SG28RH. We are professional, agile and innovative.

We are looking for a Steward to join our team and help to assist with the circulation of spectators to prevent overcrowding to reduce the likelihood and incidence of disorder to provide the means to investigate, report and take early action in an incident

Duties and responsibilities

• Attend pre and post-match briefings to sign in/out and determine duties.
• Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
• Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
• Be capable of recognizing potential fire hazards and suspect packages, and reporting such findings immediately to the Chief Steward or the Safety Officer.
• Comply promptly with any instruction given in an emergency by the Safety Officer, Supervisor, or Police Officer.
• Identify and investigate an incident or occurrence among spectators, reporting their findings to the Safety Officer or their Deputy.
• Monitor the crowd throughout the ground for signs of distress or overcrowding and take action in accordance with standing instructions.
• Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
• Prevent spectators, as far as possible, from climbing fences and other structures and from standing on seats (where by virtue of the scale of the incident Stewards are unable to prevent this, they should immediately report the matter to the Chief Steward or the Safety Officer).
• Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
• Ensure that gangways and exits are kept clear.
• Staff all exits.
• Remain at the allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
• Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
• Assist in the prevention of pitch invasion.
• Assist as required in the evacuation of the ground.
• Assist in the identification of spectators who are banned from the ground
• Assist in the prevention of breaches of ground regulations.

This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation

Qualification Training will be provided. NVQ Level 2 in Spectators Safety would be an advantage. Experience Ideally experience within customer service would be an advantage.

Skills & Knowledge Good communicator, friendly and can work as part of a team

Job Type: Zero hours contract

Salary: £12.25 per hour

Benefits:

• Free parking
• Paid volunteer time

Schedule:

• Weekends only

Ability to commute/relocate:

• SG28RH: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person