Senior Payments Associate

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.
We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.
We're looking for a Senior Payment Associate to join our team. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

Applications for this role will close on 15/02.

Responsibilities include but not limited to:

• Being part of the Payment Operations team and being responsible for the ownership of various payment schemes (Current Account Switch Service, BACS, Faster Payments, and Internationals)
• Promptly dealing with queries and investigations, internally and communication with other banks.
• Ensuring SLAs are adhered to.
• Showing ownership and accountability for offering solutions that help and benefit our customers
• Actively seeking to improve processes and workflows
• Supporting payment processing
• Providing SME payment support to Contact Centre/Payment Operations
• Supporting incident management
• Working closely with Reconciliation's team to resolve outstanding breaks.
• Maintaining existing and create new procedural documentation.
• Supporting the team and dealing with ad-hoc tasks that may arise

Requirements:

• 2-3 years' experience within a payment processing role
• Previous experience in a back-office operations environment essential
• Strong knowledge of Current Account Switch Service, BACS, Faster Payments preferable
• Knowledge of payments guidelines, scheme rules and regulatory framework
• Ability to balance workload, dealing with multiple priorities and ability to work within a team in a changing environment
• Accuracy and excellent attention to detail
• Ability to communicate effectively with customers

Benefits:

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us:
We’re on a mission to radically reshape banking – and that starts with our brilliant team. We know that our bank is only as good as the people who build it. From customer support and engineering to marketing and business development, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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