Customer Account Manager

Stapleton’s (Tyre Services) Ltd is the UK’s largest tyre wholesaler, supporting over 7,000 independent retail Customers from our 11 distribution centres. Our Customers, served locally by our seven regional sales offices consist of over 50 staff, alongside 14 field based Business Development Managers who combine to form a national strength to service Customers and grow their businesses through unrivalled retail support solutions and marketing initiatives. Serving the nation since 1937, Stapleton’s is recognised as an industry leader for our innovative approach and outstanding commitment to Customer service. Our key objective is to build long lasting relationships as business partners with our diverse Customer base.

The customer account manager is the person in charge of managing the company’s relationships with its customers. They are in charge of building long term relationships with a group of customers. They must hit the targets that are set. Daily they handle numerous incoming and outgoing calls, maximising sales opportunities while offering excellent customer service. They handle any issues as they arise, and must also make sure customers credit limits are adhered to, and money is paid as it falls due. They must also communicate with other departments effectively, and keep up to date with current training as required.

The role will operate on a 40hrs per week basis from Monday to Friday, with 1 in 3 Saturdays mornings as part of a rota pattern. After a successful training and induction period, the role will carried out on a hybrid basis, with approx 3 days per week spent based in our sales offices in Letchworth.

The basic salary plus performance related bonuses for this role could be between £25,000 to £35,000, depending upon experience, plus the additional benefits listed below!

• Handle incoming and make effective outgoing calls
• Generate and increase sales among customer base
• Daily contact with key accounts to build relationships
• Achieve set monthly targets
• Account Management – Develop existing customer base
• Credit Control duties
• Undertake and maintain training as required
• Manage Customers social media requirements

• Sales skills – Close a sale, switch sell, upsell
• Great Communication skills
• Organisational skills
• Able to overcome objections effectively
• Highly motivated and driven to succeed
• Strategic approach to sales
• To combine determination & resilience to achieve goals
• To exercise common sense and perseverance
• Ability to develop specific plans to ensure growth both long and short term
• Can do attitude, a will to succeed
• Flexible worker – Both at home and in an office, as part of a team or individual
• Experience of CRM, such as Salesforce would be beneficial

• Performance related bonus
• 31 days annual leave including bank holidays, increasing with service
• Exclusive discounts at major retailers, restaurants, holidays and much more
• Generous staff discounts for you and your family
• Award-winning training and development, with fantastic career prospects
• Wide range of wellbeing support for you and your family