Room Service Attendant

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As an In- Room Dining Waiter / Waitress at St Pancras Renaissance, you are responsible for delivering a five star food & beverage experience. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. You can either make or break a guest experience depending on the service you provide. Product knowledge, menu knowledge and the right amount of experience are absolutely essential for you to be successful in your role. We are in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction.

You’ll need to know your stuff:

• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
• Product (banqueting room setups and service) is essential
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience
• You must be proactive in learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this
• Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets – if you do not keep up to date with changes within the department, you will not be able to successfully execute this
• L2 Food Hygiene is preferred and you should work towards achieving this if you don’t hold a certification already
• Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role

You’ll be expected to deliver on the following:

• Advocate and maintain an exceptionally high standard of five star luxury lifestyle service within the Room Service operation.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times
• You must wear appropriate PPE (as provided by the hotel) at all times and as directed when on property. This can include face masks and gloves and any other PPE as deemed appropriate or necessary at the discretion of the company
• You’re expected to maintain the cleanliness in all areas of the Room Service discipline, at all times and advocate this as best practice.
• You are expected to carry out other duties that may be required by the F&B Management team

Perks you deserve:

• Free St Pancras Experience including plus one.
• Free Access to the Gym and spa.
• Free meals at work
• Free uniform & dry-cleaning service.
• Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
• Discount of 50% in any of the St Pancras outlets.
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Travel Loan.
• 20 days holiday increasing with service.
• Annual Performance Review pay.
• Cycle to work scheme.
• Recommend a Friend scheme £500 - £800.
• Pension & Life Assurance.
• Employee Assistant Program.
• Comprehensive Training and Development program.
• Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Types: Full-time, Permanent

Salary: £26,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme
• Store discount
• Wellness programme

Shift:

• 8 hour shift

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: 23023044