Desktop Support Engineer

DESKTOP SUPPORT ENGINEER

£30,208 – £31,684 PER ANNUM

PERMENANT – FULL TIME – 37.5 HOURS PER WEEK

About the role

We have an exciting opportunity for an IT professional who is driven and self-motivated to join our dynamic and fast-paced IT department. Supporting over 600 members of staff across multiple platforms, you will work collaboratively with colleagues across the service to ensure smooth operations.

Moreover, in this role, you may also engage with some of our children and young people who utilise technology, fostering a positive and supportive environment for their technological needs.

You will provide effective and efficient operational IT support, ensuring the timely resolution of helpdesk and service requests. Some of the key responsibilities include:

• Provide 1st and 2nd line support
• Maintain the centre’s user infrastructure
• Perform routine maintenance and administration tasks to ensure a secure, stable, and reliable user experience
• Visit remote sites to install hardware and troubleshoot faults
• Record and action appropriate and authorised change requests
• Assist in the implementation of 365, including email migration, software upgrades, and user training

About you

You will have practical experience of working in a technical support role and be committed to delivering consistent, high quality IT support at all times. You will be able to work on your own initiative and able to work as a part of a small but busy team. We are looking for someone who is positive, approachable and a logical thinker with a structured approach to troubleshooting in complex environments. You will have experience with 365, Virtual Technologies and Endpoint Management.

St Elizabeth’s

Based across 60 acres of beautiful countryside between Harlow and Bishops Stortford, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions, the severity of which impacts upon their health, social, behaviour, learning and emotional development.

Our benefits

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

• 25 days’ annual leave per annum plus bank holidays
• Eligible for Blue Light card
• Discounted gym membership at Manor of Groves Hotel
• Employee Recognition Scheme – St Elizabeth’s acknowledges loyal and outstanding employees who go above and beyond in their role including our long service awards and employee PRAISE awards with gift cards and treats to enjoy
• Life Assurance
• Opportunity to pursue recognised qualifications of your own
• Free on-site parking
• Confidential employee assistance programme
• Fully paid for DBS
• Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)

How can you find out more?

To apply, complete an application form and upload an up to date CV on our website www.stelizabeths.org.uk. More information about St Elizabeth’s can be found on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline.

Diversity & Inclusion

At St Elizabeth’s we embrace diversity in all of its forms and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community.

Safeguarding

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Registered Charity 1176777