Assistant Product Manager

We are looking for an Assistant Product Manager to join our Product Management team – This is a Permanent role. If you are enthusiastic and motivated in working within an organisation that is externally aware and focused on customers, we would love to hear from you.

We are looking for someone with experience in a similar role with experience of system/product integration and software development activities. This is a fast-paced environment, so it is essential that you can manage a changing list of priorities.

This position is remote.

Purpose of the role:

This role is for our communications portfolio, providing mission-critical voice and digital capabilities for our customers, both as stand-alone solutions, also integrated with other products within the portfolio.
As the internal and external voice, the Product Manager will be the Product evangelist, ultimately responsible for ensuring the products under your ownership are able to deliver profitable revenue and growth to SSS in line with the business strategy

This role reports into the Software Product Manager for the organisation.

Key Duties & Responsibilities:

• Ownership of the day-to-day management of the product portfolio. This includes being the single point of contact for product related queries through to ensuring problems are prioritised, triaged, and resolved in a timely manner.
• Ownership of the day-day maintenance of the product portfolio. This includes the production of product change requests (RFC’s), liaising with internal and external stakeholders to ensure accurate and timely capture of detailed user requirements.
• Responsible for the continuous evolution of the product portfolio by producing product change requests (RFCs) to support bids, tenders, upgrade proposals including solution definition, response generation and collation of cost estimates where current product(s) do not meet the customer requirement.
• Liaises with Software Delivery Managers to manage and prioritise sprints ensuring alignment to wider product strategy, bid timescales and customer expectations.
• Responsible for all marketing communications including the production of product marketing collateral, creation of customer newsletters and all other promotional materials.
• Manages customer engagement through directly liaising with and managing customer user groups.

Our ideal candidate will have/be:

• Demonstrable experience in Product Management Governance and Lifecycle Management processes including planning, change control and risk management.
• Demonstrable experience in Product Management in a customer facing role.
• Practical experience of working with modern software development methodologies, tooling, and processes.
• Experience of system /product integration and software development activities.
• Extensive practical experience of product managing voice and digital communications (or similar solutions) for the Emergency Services or other Public Sector bodies.
• A technical background due to the complexity of the solutions involved is desirable.
• Due to the nature of the work undertaken by SSS, relevant security clearances such as SC, NPPV L3 and relevant customer specific clearances will be needed.

Don’t meet all of the above requirements? Please still get in touch as we have a number of opportunities available and always love to hear from candidates interested in joining our organisation!

Why work for us:
We aim to offer an inclusive and great place to work. We are passionate about building diverse teams and celebrating individuality. We love seeing our people grow and develop their careers and in return we reward talent with competitive salaries and great benefits.
When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:

• Career progression
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Flexible/Hybrid/Remote working (depending on the role)
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Company contributory pension scheme, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, two weeks paternity pay…and plenty more

About SSS Public Safety
SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping our clients deliver effective public services. Innovation is in our DNA! For over 30 years we have been leading the way in solutions and services for the Emergency Services.
Our vision is to be a leading global provider of secure, integrated, information-based solutions and services to critical/frontline organisations creating better outcomes for our clients and the public they serve.

Find out more at www.sss-publicsafety.com

Job Types: Full-time, Permanent

Salary: £50,000.00-£55,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Chippenham