Customer Engagement Officer - Ashford
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Department: Administration
Location: Ashford
Salary: £22,816 - £24,336 per annum dependent upon experience and qualifications. Enhancements of 30% will be paid for any Saturday working shifts and 60% will be paid for any Sunday working shifts.
Closing Date: 1st June 2023
Full Time Position 37.5 hours per week over a 7 day working rota
Interview date: 16th June 2023 after 1pm
Qualifications and experience
- Proven experience working with the public both over the phone and face to face
- Excellent knowledge of Microsoft Packages
- Exceptional customer service skills
- Proven track record of delivering service beyond all expectations
- Outstanding communication skills
- Polite and confident telephone manner
- Organised and methodical in approach
- Team Player
- Ability to act on own initiative
- Ability to travel between sites
To discuss this position further please contact:
Ellie Pile, Customer Engagement Team Leader (Ashford) on 01843 234555
How to apply:
We regret that CVs are not accepted for any of our roles, for an application pack please download the file. If you are using an iPad or iPhone you will need to download an app for opening zip files.
Alternatively, please contact Carina Pieries, HR Advisor:
Telephone: 01304 222687
E-mail: recruitment@spencerhospitals.com
Previous applicants need not apply.
Spencer Private Hospitals are growing and looking for additional staff to support this expansion across Kent to continue to provide the best customer service to patients and Consultants.
We are looking to recruit a friendly, welcoming, and enthusiastic person to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medically insured, and NHS patients.
The role is based at our Ashford site and will be expected to include easy and quick access to our hospitals at Canterbury and Margate on a small number of occasions as needed and directed.
The Customer Engagement department supports several Consultants in different speciality fields across all three of our hospitals to provide an easy and seamless reception, meet and greet service for our patients. The role will include taking payments and issuing financial data, booking appointments and collecting accurate patient data.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Customer Engagement Officer - Ashford • Spencer Private Hospitals
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