Content Moderator (Different Shifts patterns are listed in job spec)

Want to deliver tech with purpose, with people who care?

Join an organization that helps keep children safe online.

Who we are?

As the market leader, Smoothwall provides cutting edge, on premise and cloud-based technology for UK schools to keep their students safe online. We exist to protect and support every child’s digital journey by leveraging industry-leading technology to protect 18,000 schools and close to 11 million students worldwide. With our UK head office in Leeds, our parent company, Family Zone Cyber Safety is headquartered in Australia, with operations throughout the US and New Zealand. We’ve grown fast and employ over 400 people. We’re all proud of our incredible journey so far …and the best is yet to come. That’s where you come in!

What’s the opportunity?

We are looking for Content Moderators (Various Shifts) to provide human moderation support for our Smoothwall Monitor Managed Service offering. You’ll work within our Customer Success team to review the online activity of students in the UK, USA and Australia, identify safeguarding risks and contact Designated Safeguarding Leads (DSLs) within schools as necessary. The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions.

Here’s how you’ll do it:

• Reviewing content flagged as requiring human moderation to assess category and risk levels
• Providing human insight and quality assurance to automated assessments of safeguarding content
• Collaborating with colleagues as necessary to resolve content reviews as a team where necessary
• Escalating reviews to supervisors when deemed necessary
• Calling school Designated Safeguarding Leads (DSLs) when required to advise of high-risk activity
• Providing proactive feedback on any emerging trends
• Working in a fast paced environment

Available Shifts

• Mon-fri 2-10.30pm and 1 in 3 weekends
• Full 24-7 shift rotation
• Night shifts- 10.30pm-7am Thursday- Monday
• Part time 5pm-9pm each

What will you bring?

• A good understanding of English
• Very IT literate with a good knowledge of social media, online games & apps used by young people
• Familiarity with online culture and norms
• Quick decision-making skills
• An ability to remain calm and empathetic when under pressure or dealing with difficult situations
• A strong work ethic and ability to stay focused for extended periods
• Excellent customer, interpersonal, and communication skills (verbal, literacy, numeracy)
• Strong team player with the ability to work on own initiatives with creative ability to solve problems

Desirable

• Previous web / content moderating experience
• Previous experience of working with vulnerable situations

You’ll have:

• Passion about helping keep our users safe
• A strong team player
• Focussed on a culture of continuous improvement
• High attention to detail while meeting quality and productivity goals

This role requires the applicant to deal with moderation of content and other circumstances which may be distressing or inappropriate. Welfare services will be available to support the applicant.This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.

Why choose Smoothwall by Family Zone:

In this role, you can expect:

• Employee share scheme
• Enhanced holiday & family leave
• Tech Allowance

.... and much more

More importantly, you’ll:

• Deliver tech with purpose...

As part of our Moderating team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.

• With people who care...

You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.

• Through work that you love...

Moderatoring takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.

• And a career that you own.

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions

We’d love to hear from you.

Please submit your application if you would like to be considered for this opportunity.

At this stage we are only accepting applications from those with full working rights.

Job Types: Full-time, Part-time, Permanent

Salary: £20,000.00-£21,000.00 per year

Benefits:

• Company pension
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Night shift
• Weekend availability
• Weekends only

Application question(s):

• What salary are you expecting ?

Work authorisation:

• United Kingdom (required)

Work Location: Remote