Sky Mobile A2P Service Manager

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Technology underpins everything we do at Sky. Group Service Management drives excellence across all of Sky’s products and ensures that they are constantly available, achieving high levels of performance in the most efficient way. Our teams are involved in all Sky products across every customer touch point and are passionate about ensuring customers can connect to the content that they love!

Our customers are reliant on using their Sky Mobile service for managing their everyday lives such as m-commerce, m-banking, booking appointments, ordering and fulfilling services from retailers, utilities and government organisations. We are looking to expand and improve our Application to Person Messaging (A2P) product for more Partner services to reach Sky Mobile customers. We require a Senior Service Manager to work with our Commercial Carrier Relations team to develop scalable solutions for multiple Partners and channels. This is an exciting and diverse role where you will ensure that Sky Mobile provides an excellent Partner experience and is able scale to support our ambitious growth plans.

What you'll do:

What you'll bring:

Additional Information:

The role will initially be working with the Programme delivery team to prepare the Sky Mobile A2P service for commercial launch by establishing the operating model, systems, processes and reporting for managing the service in life

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks! Here’s a taster:

Inclusion & how you'll work

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.