Operations Manager - Sheffield

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. We believe in the power of diverse teams and individuals working together to deliver outstanding performance, and in doing the right thing for our customers, our people and communities. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Contact Centre Operations Manager based in our growing Service Centre in Sheffield, reporting to the Head of Department, you’ll be responsible for leading, developing, and coaching a group of leaders whose teams help and support customers get a brilliant digital or direct solution. Flexible, reactive, and proactive; you’ll play a key role in leading your team to perform and do the right thing for our customers.

What you’ll do:

What you’ll bring:

The rewards

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:

In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities.

Where and how you’ll work
Sky, Sheffield Service Contact Centre.

If you are invited to an interview, it’s likely this will be a virtual interview using video, and we’ll do our best to make the process smooth and straight forward for you.

Whilst we continue to navigate these challenging times, Sky is committed to doing the right thing for our people and customers, that’s why we’ve embraced Hybrid working. We will be one team, both onsite and online. We will build on the best of both, giving more flexibility on where and how we work and reimagining our workplace and use of technology to allow our people to be at their best. In this role, you can expect split your time working at home and being onsite for around 50% the time.

Inclusion

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.