Customer Service Advisor (1300-2100 shift pattern)
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Take inbound calls from customers who might have a technical query or want to discuss billing or upgrading their package
- Learn about our products and how to have great conversations with customers
- Spend time understanding customer needs and recommend Sky products
- Be part of an encouraging, fun, and friendly customer service team
- Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle.
- Brilliant listening skills
- A passion for problem solving
- An ability to empathise and understand customer needs
- Passionate about delivering brilliant customer service
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Customer Service Advisor (1300-2100 shift pattern) • Sky
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