Customer Service Adviser

35 hours per week, shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis.

Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Please note these are subject to change.

Flexible working arrangements can be considered including remote working with a minimum of two days per month to be worked from the Head Office after initial training period.

Start date: Monday 17th April, later dates are available £21,500 Per Annum Sat, 18 Mar 2023

• Annual discretionary bonus scheme: on average our advisors received a on target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,720 per annum
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• A social and vibrant working environment with department events including annual Summer Parties & Fizz Friday’s
• Generous employer pension contributions – up to 10% per annum dependent on employee selection
• Continuous training and development – some of our Senior Leaders started out as Customer Advisers just like you!

• Having positive conversations with our customers about varying financial products
• Identifying additional products and services we may be able to offer, such as financial planning for the future, in order to best support our customers
• First point of contact complaints resolution
• Identify and support customers who may have vulnerabilities

• Have a desire to deliver positive customer outcomes
• Have strong communication skills
• Are able to work as part of a positive and high energy team
• Enthusiasm to develop in role capabilities and new skills
• Have basic computer skills – MS office applications (outlook, word and excel)