KYC Refresh Officer II
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Undertake procedures to meet due diligence (DD) and KYC (Know Your Customer) requirements throughout the client relationship lifecycle, whether trigger event driven or as part of a periodic review activity.
- Act as a senior member of the team, championing SVB values, policies and best practices.
- Work directly with the Relationship Management and Relationship Enablement teams, as well as Financial Crime, to ensure that all existing client relationships undergo the appropriate levels of client identification and verification, due diligence, sanction screening and documentary approvals, as mandated by SVB’s KYC, DD & AML (Anti Money Laundering) procedures.
- Leverages a variety of independent research sources, such as Companies House, D&B, Delecorp and web searches to perform the required KYC screening, and to corroborate and validate information provided by and obtained on the client, as required by the KYC procedures.
- Undertakes the daily review of Tenon Tracker alerts and triage of cases to ensure timely action and ongoing compliance. Communicates with relevant teams and coordinates regular follow ups to complete of action items.
- Lead calls with clients to assist them in form completion, and in case of any questions in relation to required KYC information, such as acceptable ID and/or address verification documentation, by providing KYC, FATCA, CRS and DD process expertise.
- Inputs comprehensive and ordered client information in a timely manner into SVB systems, including CRM, Remedy etc.
- Manages and lead the periodic FATCA and CRS compliance requirements alongside the branch relationship review programme including all follow up and investigation activity.
- Manages complex cases and oversees and supports less experienced team members
- Proactively manage any issues during the process to bring a swift resolution.
- Undertakes quality checks of colleagues cases where required within the Right First Time accuracy parameters
- Provide SME knowledge to projects and implementation teams where required
- Works with the following teams across the business, both domestically and globally: BSA/AML, Risk & Compliance, Financial Crime, QC, Operations, as well as the client relationship teams and Client Service.
- Produce Management Information (MIs)/Key Risk Indicators (KRIs).
- Provide support as required to colleagues across the Operations function to meet service delivery objectives
- Develop a good understanding of SVB client base, the Ecosystem in which SVB operates and the SVB UK Branch operating model SVB Confidential
- Experience of the full account opening and, or KYC refresh, life-cycle including form filling, direct client liaison, gathering information and documentary evidence to satisfy KYC, due diligence and other regulatory requirements, data entry and full application submission, through to the issuance of account details once opened.
- Understanding of commercial banking, including standard account and payment types, basic cash management services.
- Demonstrated experience of due diligence in onboarding/KYC refresh of financial services and products.
- Strong understanding of banking systems including CRM, Core Banking, research and workflow tools, and a good knowledge of relevant banking regulations and compliance guidelines.
- Able to manage and coordinate complex workflow across multiple teams, communicate effectively across the business and complete assignments accurately and within designated, often pressurized, time frames.
- Detail oriented and ability to prioritize assignments and workload.
- Demonstrate sound judgment and strong critical thinking skills. The individual must be highly detail oriented and able to grasp complex account requirements and corporate and beneficial ownership structures.
- Must be comfortable dealing with ambiguity and risk, be able to synthesize complex information effectively. Work closely with manager on translation of complicated issues into actionable recommendations and solutions.
- Proactively collaborate with partners across the organization, and work effectively with others to achieve the company’s business objectives.
- Must be willing to be held accountable to others in building best practice and due diligence for growing team
- Demonstrate excellent communication, including excellent written and verbal skills, and the ability to understand and disseminate complex information, and be able to clearly explain background context and reasoning for decision making.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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KYC Refresh Officer II • Silicon Valley Bank
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