🇬🇧 United Kingdom Corridor
🛡️ Verified Employer Direct Placement
Creative Customer Success Manager (Austin, Remote)
🏢 Shuttlerock
📍 Remote
💼 Company - Private
Currency:
£42,000 - £65,000
£3,500 - £5,417 / mo
Verified Corporate Employer (Authorized Corporate Employer)
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Location Base
Remote
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark
Position Overview & Specifications
Shuttlerock is a rapidly growing organization that works with some of the world's top advertisers. As part of the team, you will have the opportunity to work in a dynamic environment and be responsible for delivering best-in-class service to our client partners through account management, project management, and creative expertise. We are seeking an over-achieving individual who thrives in a fast-paced, constantly evolving environment and needs limited oversight. The ideal candidate should have experience and quantifiable success in advertising, customer success, and the marketing space.
Responsibilities:
- Manage client accounts, project timelines, and creative projects while delivering on committed timeframes.
- Work directly with channel partners such as Meta and Google, advertisers, and their agencies.
- Onboard new partners onto the Shuttlerock platform and drive repeat orders post-initial project.
- Strategically drive product adoption and create Shuttlerock product champions.
- Build strong client relationships within our brands and across our main channel partners such as Facebook and Google.
- Negotiate and secure contractual renewals.
- Educate clients on industry creative trends, new service offerings, and best practices.
- Run quarterly business review calls and deliver client project reporting.
- Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.
- Drive commercial opportunities through upselling.
- Provide strategic creative direction to clients.
- Project manage projects to ensure they run on time while managing different internal/external stakeholders to ensure project efficiency.
Ideal capabilities and experience:
- University degree, preferably in Advertising or Marketing Communication.
- 3-5 years of experience and experience working with cross-functional teams.
- Must be well-organized, detail-oriented, and have the ability to multitask and work in a fast-paced, highly visible environment.
- Ability to translate client/agency briefings into internal production briefings for our designers.
- Comfortable leading calls and meetings with clients, partners, and key stakeholders.
- Possess a solid understanding of client objectives/goals and can translate their vision into tangible proposals that add value and meet their requirements.
- Ability to communicate and influence key stakeholders within our channel partners and direct customers and agencies at all levels.
- Ability to understand the main drivers of creative performance and clearly explain recommendations and historical results.
- Ability to see and understand opportunities for upsell and spot additional brand creative opportunities.
- Excellent communicator.
- Self-starter used to dealing with ambiguity and ideally having worked previously in a fast-paced start-up.
- Great experience in account growth and expansion
- Advertising platform certifications, such as Meta Blueprint, are a big plus.
In summary, we are seeking an enthusiastic and detail-oriented Creative Customer Success Manager with excellent communication skills and a passion for providing excellent customer service. The ideal candidate will be a self-starter, able to work in a fast-paced, ever-changing environment, and possess a strong desire to learn and grow with the company.
Partner Career Resources • Adsterra Native Ad
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Candidate Selection & Onboarding Process
1
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
2
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
3
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
4
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Hiring Organization
Shuttlerock
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Location:
Remote
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Verified Employer Direct Placement
Schedule:
Company - Private
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Creative Customer Success Manager (Austin, Remote)
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Creative Customer Success Manager (Austin, Remote) • Shuttlerock
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Tracking ID:
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Timestamp:
2026-08-19 22:31:02 UTC
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