Operations Manager - Care Services

We have a fantastic opportunity for a forward thinking, motivated and ‘can do’ person to join our Regional team in North Powys, Wales. This role is hybrid based. We work in partnership with Powys County Council as well as Powys Teaching Health Board and other 3rd sector partners.

This role is covering multi sites across North Powys in particular.

Must have experience in managing a portfolio of residential care homes. You will provide leadership, mentorship direction to the service managers in your region. It will be essential to have sound knowledge of care regulations, commercial awareness with proven record of budgetary control as well as dynamic and engaging leadership style. The person must have a track record of in managing multi-site adult and social care services within 3rd sector and private providers, possess excellent engagement skills at all levels, able to build, navigate and foster local and regional relationships.

We are UK’s largest employee owned healthcare company with employees owning 61% of Shaw and pride ourselves in our values of wellness, kindness and happiness.

Salary: £58,621.77 plus a monthly car allowance of £425

Hours: 37.5 per week

Location: Ideal candidate would be based in or around North Powys

Benefits:

Employee Ownership Trust – In the last 12 months due to the Employee Ownership Trust staff have received up to £1000 tax free bonus
25 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts
Death in service payment

Objectives

To oversee and take full accountability for the commercial targets of their services including agency use and occupancy.
To work in conjunction with the Quality and Compliance Department and Quality Improvement Managers (as well as other teams) to establish best practice, follow company policies and procedures and achieve ‘good’ or ‘outstanding’ where applicable with their regulatory partner.
Accountable for the financial integrity of the service through regular monitoring, process compliance and review.
To ensure that the service adequately and appropriately recruits; comprehensively onboards, supports and welcomes new employees and that probationary reviews are effective, leading to timely and successful outcomes during probationary periods.
To foster positive, collaborative relationships with internal and external stakeholders.
To identify and communicate opportunities for new business and business development and growth.

Leadership

To lead and develop their team using tools such as the KPI dashboard / How was Your day to make decisions and take action to drive the performance of their services.
To be a good role model for all employees, being aspirational, optimistic, approachable and providing a regular presence and visibility as well as being consistent in all actions and decisions.
To oversee and monitor clear standards of care across all services in line with Shaw healthcare’s vision “To provide the quality of care we would want for our loved ones”.
To lead and monitor a culture of continuous quality improvement
To build and sustain employee engagement that fosters a workforce who feel truly empowered.
To shape and develop the performance of managers using the Competency Framework to ensure that all their managers are meeting expectations in terms of performance and behaviour
To accurately and authentically represent the business vision, strategy and values and ensure that their managers do the same

Essential Criteria

Relevant Care and/or Nursing and Management qualification (e.g. NVQ/QCF in Management; NVQ 4 in Care; Registered Manager’s Award; QCF Level 5 in Leadership for Health and Social Care; RMN etc)
Management experience gained in relevant health/social care setting
Experience of managing and organising resources, including budgetary control and effective people management
Ability to engage well with residents, relatives, colleagues and other stakeholders
Ability to work flexibly, on occasion, to ensure 24/7 cover throughout the year

Ability to answer out of hours problems in a genuine emergency
Valid driving license and use of own car for work purposes

Desirable Criteria

Experience of marketing services/selling market beds
Ability to speak Welsh