Hostel Manager

Are you interested in running a youth hostel, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time?

With hostels at the foot of mountains, the banks of lochs or a stone’s throw away from the beach each of our hostels offers something different.

As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.

Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference

We are recruiting a Hostel Manager for 2023 Season to join our dedicated, friendly and professional team within our Argyll Team.

You will be based at our Tobermory Youth Hostel, one of the many brightly painted buildings sitting on one of Scotland’s most colourful and attractive harbours. Tobermory is an ideal location for wildlife watching, hill walking and seafood enthusiasts

About the role:

Reporting to the Argyll Group Manager, you will:

• provide professional, efficient and effective day-to-day business hostel management
• deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
• enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner
• take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times
• implement strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives
• assist in the marketing, promotion and development of the hostel so as to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.

Suitable applicant will have:

• Worked successfully in a customer facing role with experience of managing a small team in similar hospitality surroundings and commitment to excellent customer service
• Experience of providing strong leadership with ability to motivate teams by leading examples whilst adopting hands-on approach to support team members in their day-to-day duties including housekeeping.
• Excellent, confident communication skill, verbally and in writing, dealing with people at all levels
• High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice.
• Business acumen including financial and budget management
• Excellent understanding of relevant data protection protocol
• Understanding the roles of food and beverage operations, yield and marketing functions and the ability to work collaborator to create value
• Understanding hostel asset management and contracts and contractor management
• Flexible and adaptable approach to work to changing workload and priorities during busy times

You will be part of a very small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience

We can offer:

• Membership of Hostelling Scotland
• Employee Assistance Programme
• Pension and holidays
• Meal discounts on shift
• Uniform is provided

Additional Information:

• All successful candidates are required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to present an evidence of your right to work in the UK prior to start with us.

How to apply:

If you would like to join us, please forward your application form to our North West Highland Group Manager at: argyllgroupmanager@hostellingscotland.org.uk

You can also visit our website www.hostellingscotland.org.uk/careers to learn about how we process job applicants’ information and apply through our website