NSO/Inspector

Together we are Trusted to Serve Scotland.

Scottish Water has an exciting opportunity for an enthusiastic and self-motivated individual to join our East Networks Team in Dundee area as a Network Service Operator.

About the Role:

To provide support within customer and network services dealing directly with customer enquiries and network operations to identify and resolve any water supply problems ensuring code of practice and internal standards are always met.

Key Accountabilities/Tasks:

Liaising with internal and external customers to identify and rectify and problems/issues

Operating and managing the water networks including valve shut off, identifying bursts, maintenance of valves/pumping stations.

Prioritising and organising activities required in the networks e.g., allocating work to functions, when work should be completed.

Advising customers on bylaws, codes of practice, and Scottish Water policies.

Collecting, updating relevant computer systems, and reporting on internal and external customers issues/problems including issuing letters/notices for shut off, task requests, sample letters, customer technical requirements, purchase orders, GIS drawing updates.

Conducting sampling on new mains, bursts, and water treatment failures to ensure compliance with regulatory requirements.

Co-ordinating and providing support during emergencies and incidents.

Working with Salesforce for Bursts/Customer complaints

Conducting Complex and Non-complex DOMS IAF

Desirable Skills & Knowledge:

Due to the nature of our customer focused business, you will also be required to participate in a standby rota

What You’ll Get

Salary scale: £24,741 - £35,566 depending on skills and experience

You can also expect:

The closing date for applications is the 17th of March 2023

Do you have any support needs?

Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us with the vacancy reference number in the subject line so we can work with you to support you throughout your application.

Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps

Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.

For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:

As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 6 months of their start date.