Customer Support Associate

Requisition ID: 368328
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T1
Hiring Manager: Danny Wratten
Recruiter Name: Georgie King
Additional Locations:

Customer Support Associate

Provides first level support for SAP Concur Travel & Expense solution, which includes assistance with service features and customer specific Audit policies and procedures. Documents, routes, tracks, escalates, and updates customers on status of issues as required.

What you will do:

Provide inbound and outbound (phone and email) expense support and resolution to customers, while representing the company in a positive and fair manner with timely updates and knowledgeable answers. You will collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with different departments.

Tasks will also include:

• First tier support, including assistance with service features, customer’s audit policy, procedures, and navigational support.
• Document appropriate details of inquiry, taking timely action including follow-up on calls and cases as necessary.
• Utilize tools and systems proficiently to track activity and ensure knowledge base integrity and utilization.
• Complete additional duties as deemed necessary to achieve and produce a high-quality support solution.
• Be aware of, and comply with, all corporate policies.

What you will bring:

The ability to work in a fast-paced environment, handling multiple priorities. Excellent written and verbal communication skills, with ideally one or more years of customer service experience, preferably in a call center environment. The skill to communicate with individuals at all levels of an organization and ability to work in a team environment.

This role is aimed at recent graduates with 0-3 years' experience.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy