Customer Success Manager

SamsonVT offers huge opportunities to learn new skills in a supportive and creative environment, and to make a significant contribution to shaping its future. Our technology fuels innovation of our ever-growing portfolio of clients in the automotive and agricultural machinery industries.

Our software creates everlasting connections between manufacturers and their loyal dealer networks. We provide our clients with the tools to provide outstanding and innovative technology to support their aftersales, spare parts and assembly line instruction programmes across the globe.

This is a new and exciting role where you will own the full customer journey, working with well established brands you will support them with onboarding and deliver training on how to get the best from our platform while maximising client satisfaction and driving retention.

Reporting to the Head of Customer Success, you will:

• Be responsible for owning relationships with new and existing clients, manage onboarding, delivery of contractual elements, increase adoption and drive high levels of customer service.
• Identify opportunities for upselling and maximising client value.
• Develop and maintain client success metrics and provide reports and insights on partner performance.
• Ensure successful and on time delivery of our solutions according to customer objectives
• Drive new ideas and innovation on new/different ways of working with our partners to drive higher commercial value both for SamsonVT and the clients.

The successful candidate will be:

• Agile and able to move with the requirements of the role. This will not be a strict and rigid job role.. As a tech start-up, your role may require you to support with other duties and tasks to ensure absolute client satisfaction.
• Commercially driven
• Inquisitive and always looking for optimal ways to do things.
• Comfortable working across multiple departments to drive client-led improvements
• Strong time and priority management skills
• Great at networking and building relationships
• Analytical and process-oriented
• Excellent communication skills (verbal & written) and confident presenter and speaker

Benefits

• Competitive salary plus commission
• Ongoing training and development with a progressive career growth plan
• Hybrid and flexible working
• 2pm finish on Fridays
• Pension
• Employee shares
• 25 days holiday plus Bank holidays and the option to buy up to 5 extra days
• Great work culture
• Freedom to work autonomously and make change
• Open plan office in Manchester's NQ with plenty of breakout areas, games room and rooftop terrace
• Regular team social events

Job Type: Permanent

Salary: £30,000.00-£40,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Manchester, M1: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Manchester, M1

Application deadline: 27/02/2023
Reference ID: 035