Help Desk Support Level II - Must be local to Watsonville Area

Responsibilities

·· Assess & monitor industry advancements, client's needs, and IT department requirements.

· Research, test, develop and implement new technologies to ensure that the company and clients operate effectively and reliably.

· Collaborate with the Systems Administrator to implement new network and system tools to improve productivity and service.

· Problem-solve and define solutions to address client issues with software, hardware, and servers. Collaborate with System Administrator, and IT Support Staff.

· Responsible for the oversight and monitoring of existing systems to ensure operational and design integrity.

· Responsible to oversee the routine testing of installed software for failures and other issues.

· Work on Help Desk escalations and provide technical direction to IT Support on complex issues.

· Design and implement security systems and redundant backups to maintain data safety.

· Write custom scripts to reduce the need for human intervention.

· Enable smarter business processes and implement and use analytics to improve operations.

· Work with Systems Administrator, IT Support Staff, and Service Manager to regularly review reports on project status, research, industry trends, tech tool issues etc.

· Share knowledge and experience, mentor and assist, IT Support techs to continue to develop their skills. Collaborate with Systems Administrator on staff development.

· Collaborate and inform Management on all projects.

Desired Experience:

· · Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

· 3-5 years of database, network administration, or system administration experience

· IT certifications in Microsoft (MCSE, MCSA), or other network related fields are a plus

- Working knowledge of virtualization,: Hyper-V and VMWare

- Intermediate or advanced experience with Office 365 and Azure AD.

- Knowledge of Microsoft Azure Platform-as-a-Service (virtual networks, VMs, virtual gateway, etc.)

· Strong knowledge of systems and networking software, hardware, and networking protocols

· Experience with scripting and automation tools

· Project Management

· A proven track record of developing and implementing IT strategy and plans.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

· Ability to accept and manage changing priorities and address issues quickly and professionally.

Job Type: Full-time

Pay: $32.00 - $38.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
Yes. COVID 19 Vaccination Required.

Ability to commute/relocate:

• Watsonville, CA 95077: Reliably commute or planning to relocate before starting work (Required)

Experience:

• VMWare: 2 years (Preferred)
• Linux: 1 year (Preferred)

License/Certification:

• CDL (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location