NHS Ward Housekeeper

Job Purpose

To work as part of the clinical ward team and to be responsible for the co-ordination of all patient facilities services in the ward area, ensuring a clean, safe and comfortable environment

The main elements of the role are to ensure that there is a seamless approach to the provision of non-clinical services, ensuring the appropriate delivery of cleaning, catering and minor maintenance together with other specific tasks, to meet individual patient’s needs as determined by the ward Matron in accordance with PAS 5748 Cleaning of Healthcare Facilities, 2011 documentation and NPSA Nutritional Guidelines, 2009

To share and receive routine information with the ward team, cleaning, catering and other support staff as required regarding the patient’s day, ensuring that work is planned in the most appropriate way to provide a high quality patient focused service.

The post holder will be required to work closely with other facilities departments / support services and will monitor quality standards, report deficiencies and take appropriate action

The post holder is expected to comply with Trust Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infection.

Key Responsibilities

1. Ensure that personal privacy, dignity and confidentiality relating to all aspects of the Trusts operations is maintained.

2. To provide a focal point for individual patients in relation to their day to day non-clinical needs.

3. To receive, welcome and guide patients to their allocated bed space. Also to meet and greet visitors on their arrival to the ward, liaising with the multi-disciplinary team as appropriate.

4. Co-ordinate all non-clinical compliments and complaints and share with the Matron in the first instance and then with the relevant service provider for action as appropriate.

5. Liaise with the ward Matron / Nurse in Charge and Facilities Services staff to ensure that the day’s work is flexibly planned in the most appropriate way, in order to deliver a high standard of patient facilities services.

6. In partnership with Domestic Services ensure that a clean, safe and comfortable environment is maintained and patient equipment is cleaned in accordance with National Specifications for Cleanliness in the NHS, 2007 and PAS 5748 Cleaning in Healthcare Facilities, 2011 documentation.

7. In partnership with Ward Catering Services ensure a range of catering services are provided to patients at ward level in accordance with NPSA Nutritional Guidelines, 2009. Make sure that all patient nutrition and hydration requirements are managed throughout the day and delivered in a timely and efficient manner within the designated protected meal times.

8. Attend clinical ward team meetings, ward handover, facilities led meetings as required. Communicate any relevant information to other service providers e.g. changes in a patients dietary requirement, specialist cleaning etc

9. Under the guidance of the Matron or Nurse in Charge, act as the liaison between the clinical team and the non-clinical service providers, in order to ensure a seamless service. Report any non-compliance of service to the relevant Facilities department and other service providers as appropriate and formally report to Ward Matron & the nominated Facilities Service Manager on a weekly basis.

10. Carry out quality assurance audits on a regular basis monitoring cleaning, catering, waste management and the patient environment quality standards in compliance with relevant legislation, policies and procedures. Share results with relevant Facilities Division departments and develop action plans for non-compliance and track progress as required.

Job Types: Full-time, Part-time, Permanent, Apprenticeship
Part-time hours: 37.5 per week

Salary: £21,730.00-£23,170.00 per year

Benefits:

• Additional leave
• Childcare
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Free or subsidised travel
• Free parking
• On-site parking
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Flexitime
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• EXETER: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 10/02/2023
Reference ID: 185-386-2761