Ecommerce & Administration Assistant

About us

Rossano Ferretti Parma is a luxury Italian designer haircare brand, which prides itself on performance-driven and beautifully crafted products for both consumer and B2B markets. Rossano Ferretti Hair Spas also has an exclusive network of salons in only the most luxurious 5* hotels across the globe. With new distribution channels opening across the world and our founder’s new TV talent show launching, this is an exciting time to join a growing brand.

About

We have an exciting opportunity for an Administration & Ecommerce Assistant to join our team on a full time, permanent basis. This is a Hybrid role working 3/4 days in our office and the rest working from home. We are looking for an enthusiastic and proactive person to help join our growing team, to help support with updating our Ecommerce website as well as scheduling Emails and Newsletters and supporting with customer service and order processing, as well as other administrative activities.

Key Responsibilities

• Assist in all aspects of customer support and customer order processing.
• Take responsibility for updating our Wordpress (Woocommerce) multi-site website with new content created by our in-house content creation team, to include banners, blogs, images, new products and scripts etc.
• ECommerce related activities.
• Manage updates to our web portal
• Support and schedule email campaigns and Newsletters though our email systems.
• Assist sales & Marketing team with ad-hoc projects

Requirements & Key Attributes - Skills & Requirements

• Results driven with a commitment to working to high standards
• Strong desire to learn along with professional drive
• A working knowledge of Wordpress would be beneficial.
• A knowledge of Mailchimp would be beneficial.
• Excellent verbal and written communication skills
• A good general computer knowledge and MS office experience would be beneficial.
• Able to work with streamlined systems and processes
• Takes direction to ensure thorough preparation to meet delivery requirements
• Demonstrates best practice in managing communications and quality standards
• Fluency in Italian or Spanish would be beneficial.

About You:

• Comfortable working in a constantly evolving environment.
• Highly organised with the ability to manage multi-tasks
• Ability to work under pressure and tight deadlines
• Team player with a hands-on, can-do approach
• Diligent, conscientious with high attention to detail
• Level-headed, personal energy, enthusiastic and engaging
• Delivering individual tasks whilst maintaining focus on overall objectives
• Excellent organisational skills, attention to detail and follow-through on all tasks and admin duties
• Ability to communicate confidently and build great rapport with all members of the team and external stakeholders

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Redditch: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• E-commerce: 1 year (preferred)
• Administrative: 1 year (required)

Language:

• Italian or Spanish (preferred)

Work Location: Hybrid remote in Redditch

Reference ID: RF0090123