Customer Service Trainer

Contract: 6 month fixed term contract
Salary: £30-32,000 per annum (pro rata)
Location: Milton Keynes

Join the Team at ROI as a Customer Service Trainer in Milton Keynes!

Are you passionate about delivering excellent customer service? Want to help others develop their skills and knowledge to improve performance? If you answered YES, then we want to hear from you!

Who are we?

At ROI, we provide innovative sales, customer service, tech, and marketing solutions to the biggest names in the automotive sector. Our clients trust us to tackle their biggest challenges with expertise, skills, and knowledge. We are a company that people love to work for, committed to delivering excellence to our clients and our employees alike.

What will you do?

As a Customer Service Trainer, you will be responsible for developing and delivering training to upskill our Team Managers and Advisors. You will identify skills gaps and implement training to support employees in adopting best practices, improving motivation and performance, and enabling projects to meet KPIs/ SLAs and quality standards.

What are we looking for?

We are seeking an individual with a strong background in teaching, coaching, and mentoring. You should have excellent communication and interpersonal skills, be proficient in Microsoft Office, and be able to provide leadership in a fast-paced work environment.

We are looking for a candidate who has experience in customer service training. This includes developing and delivering training programs to ensure that customer service representatives have the necessary skills to effectively handle customer inquiries, complaints, and issues. The ideal candidate should also have experience in analyzing customer feedback and recommending improvements to customer service processes and procedures.

Why work for ROI?

At ROI, we value our people, and we show it by offering excellent opportunities for training and development. We foster a culture of career progression and enrichment, and we offer a highly competitive benefits package that includes healthcare schemes, wellbeing initiative, access to discounts for the purchase or lease of vehicles, and a company pension scheme.

We are a well-established client with exciting opportunities for career progression and development. Apply today and start your journey with ROI.

Job Type: Fixed term contract

Salary: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Milton Keynes