International Customer Service Coordinator - GEM

International Customer Service Coordinator - GEM

Slough, Berkshire

Competitive Salary & excellent benefits package

The International Customer Service Coordinator is responsible for providing dedicated customer support to a category of major retailers including processing orders, resolving deductions and fulfilling customized customer needs. The overall goal is to work with Sales, Supply, and Logistics in order to provide a high level of service to our internal and external customers. Striving for continuous improvement.

Key Responsibilities

• Under limited, to no, supervision, responsible for the customer relationship management of key revenue generating accounts; this includes but is not limited to ensuring that contract terms are met, financial metrics are met, and the development and proposal of financial and service based solutions
• Responsible for the resolution of issues arising from customers, Sales, and brokers regarding orders and order status, order cuts, and potential issues; resolves issues effectively and efficiently and ensures the coordination and communication of action plans
• Receive customer orders, process orders in SAP and coordinate with customer to dispatch
• Responsible for continuous improvements activities on assigned accounts; this includes, but is not limited to the data management, governance, analysis, and recommendation of actions to improve fill rate, appointment/want date adherence, lead-time variability, and inventory levels/issues
• Creates and develops ad hoc, and situation based action plans in order to mitigate service related issues to meet operational and financial metrics
• Lead the communication of critical product supply situations, internally and externally
• Internally coordinates with all necessary departments to ensure optimal customer service delivery
• Participate and contribute to projects as directed by the Customer SC Team Lead

You’ll succeed because…

…you’re a natural relationship builder. You have the ability to work independently and in a team environment. You're highly proficient with computer systems and SC software applications. You're a stromg communicator– written and oral. You have the ability to multi-task effectively while working in a fast-paced environment. You have strong numerical awareness and analytical ability.
You're able to travel if required.

You’ll love it because…

…you’ll have the freedom to make a difference. You’ll put your own ideas into practice. The products you get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.

Equality

At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.