23/CHBB - Personal Coordinator / Phlebotomist

With the expansion of the Randox Health team we are currently looking to recruit a Healthcare Assistant / Phlebotomist based at one of our London Clinics. The successful applicant will join a multi-disciplinary team and play an active role in providing an exceptional service to clients.

This dual role will be responsible for ensuring customers they have an excellent experience while in the clinic, taking blood samples from both private and corporate clients, ensuring they feel comfortable at all times. The Phlebotomist may also be required to travel to client sites to take samples.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo a Disclosure and Barring Service check.

The Role:

• Perform full client appointment, including taking blood, urine, personal measurements, such as weight, height, BMI, pulse etc and logging these on to the relevant computer systems (Patient Information Systems / PIS) on-site and off-site locations.
• Drive or travel with the Mobile Clinic / Car to offsite locations throughout UK & Ireland which will include overnight stays.
• Accurate labelling of specimens and completion of laboratory request forms.
• Use of centrifuge to prepare blood specimens, when required.
• Transportation of posting (via courier) of samples adhering to Company policy of chain of custody in samples.
• Update the PIS system recording client details and measurements.
• Travelling offsite to events, private and corporate appointments, representing the company at all times in a competent and courteous manner.
• Be comfortable in upselling. Randox Health is a private health facility, where both product knowledge and value of testing could be required.
• The accurate completion of company forms and documentation.
• Deliver opportunistic Randox Health promotion using opportunities such as new client health packages.
• Support clints to adopt health promotion strategies that promote clients to live healthily and encourage principles of self-care.
• Recognise, assess and refer clients presenting with health needs to the appropriate professional (GP surgery, A+E) as per Randox Health Procedures, in association with RH Expert/GP’s guidance.
• High level of IT literacy. Randox Health use a range of IT systems and require a phlebotomist who is fully IT literate to log client data, update several computer software systems, and update and complete daily tasks and forms.
• Utilise and demonstrate sensitive communication styles, to ensure clients are fully informed and consent to procedures.
  

The Candidate:
Essential:

• Phlebotomy certificate of competence/equivalent training.
• High Level of IT literacy
• Flexibility with working hours, as required by the business.
• Good interpersonal skills.
• Ability to work on own initiative and foster a team working environment.
  

Desirable:

• Experience in private healthcare setting
• Proficient in using all Microsoft packages.
• Centrifuge and pipetting skills.